terms & conditions
terms & conditions

A copy of our Standard Terms and Conditions will be forwarded to you to review and sign prior to booking any program through MOJO. 

  1. Confirming Your Booking:

A non-refundable deposit and all completed pre-trip paperwork is required to reserve your space on any program.

  1. Payment for Program: 
    1. MOJO Active Adventures accepts Visa, MasterCard and American Express (an additional service fee of 2.9% will be added for these) or personal check/bank transfer. 
    2. A non-refundable deposit is required to hold your spot on a Program.  The remaining trip balance is due 90 days (International trips) and 60 days (Domestic trips) prior to the trip start date (or as outlined in the Program details) and is non-refundable at that time.  
    3. If Mojo Active Adventures does not receive the balance of payment for the Program at the required payment date, it will be assumed that you will not be participating in the Program and cancellation charges in accordance with Section 3 (Cancellations and Refunds) will apply.
  1. Cancellations by You:
    1. All trip payments are non-refundable.  Mojo Active Adventures must strictly adhere to its cancellation policy to offset costs incurred prior to the commencement of the Program, which may include but are not limited to: advance payments to land operators; ship charters; communication expenses; creative development/promotional expenses and the loss of time that might have permitted resale of reserved space.  Guide/Instructor shall have no liability for refunds.   
    2. No refunds will be made for no shows or for any unused portion of the itinerary whether voluntary or caused by airline delay, cancellation, or any other occurrence beyond the control of Mojo Active Adventures.  No refund or reduction will be made if you change any portion of your itinerary after departure.  If you choose to extend your stay beyond the dates outlined in Mojo Active Adventures’ program you will be charged the applicable, local daily rate, not the rates reflected in your itinerary (unless a prior arrangement has been secured by Mojo Active Adventures).  
  1. Cancellations by MOJO Active Adventures:
    1. MOJO reserves the right to change or cancel your trip entirely in extreme circumstances, for example if your safety or the quality of the trip, in our sole opinion, is deemed to be compromised.  In such a case, MOJO will endeavor to refund payments received by client.  We ask that our valued clients recognize that there are expenses, including unrecoverable third-party deposits, that MOJO cannot recoup as the planned date of a trip approaches and as a result, a 100% refund is not always possible.  However, we will make every effort to recover, for the benefit of our travelers, as many of those expenses as we are able. For this reason, we strongly recommend the purchase of Cancellation and Interruption travel insurance policy.  
  1. Travel Insurance:
    1. Mojo Active Adventures strongly recommends the purchase of a separate trip cancellation/travel protection plan to protect yourself from unexpected circumstances that may cause you to cancel your trip.  Our cancellation fees are non-negotiable.  We specifically recommend a “Cancel for Any Reason” policy through our preferred parter Redpoint Travel Insurance.  A link to a dedicated partner website will be forwarded to you to research plan options and obtain a quote.  As always, please reach out directly to the travel insurance provider to verify coverage and review plan specifics.  MOJO does not guarantee coverage, purchase requirements or policy inclusions and restrictions. 
  1. Unforeseeable Changes to Your Trip:
    1. It is sometimes necessary (or recommended) that changes be made to your itinerary after it has been confirmed with your deposit. This is most common when a third party (ie – airline, hotel) makes changes that are beyond our control, such as a flight cancellation or schedule change.  In other instances, changes may be necessary due to extreme weather or events in the region.  We will always do our best to rework the itinerary in a way that minimizes impact to the flow and pricing of your trip.  However, if the itinerary changes require us to re-price your trip, you will be responsible for the difference in cost. 
  1. Preparing For Your Trip:
    1. Travel always entails risks and rewards beyond those encountered at home.  We count on our travelers to ensure they are healthy and fit; to read our pre-trip materials about clothing, training and medical requirements; and to appreciate that in some countries local living standards, practices, services and accommodations many differ from those in North America or Europe. 
    2. We also rely on you to provide us with all necessary personal information, travel preferences, dietary needs, special interests, etc. (as asked for on our detailed intake forms) so we can craft the right trip for you.  We also ask that you respond to our questions in a timely manner so as not to delay the planning process.  
    3. It is your responsibility to become informed about the most current travel advisories and warnings for countries of travel.  We will do our best to keep you informed of major developments but you must contact your relevant government agency to be aware of any travel advisories and warnings.  Should you choose to ignore such travel advisories and warnings, you assume all risk of personal injury, death or property damage that may arise out of events advised or warned against.
  1. Travel Documents and Passports:
    1. It is your responsibility to ensure that you have a valid passport and meet all necessary entry requirements of the country or countries you will be visiting.  These requirements vary by country and nationality and can change from time to time.  MOJO will do its best to inform you of these general requirements, but we ask that you contact the appropriate embassy(ies)/consulate(s) in your country of residence.  MOJO is not responsible for delays, changes or costs of any kind due to incomplete, expired or inaccurate travel documentation. 
  1. External Travel Services
    1. MOJO may recommend the services of external travel companies or other support services in response to requests made by travelers for services outside of the scope of a MOJO trip.  Although we endeavor to recommend only companies that provide the highest levels of service and work closely with them to try to obtain special treatment for MOJO travelers, we do not guarantee the services provided by third parties. MOJO is not liable for any injury, expenses or costs arising for any services, or lack thereof, provided by any third party nor the standards of care which travelers experience when using those services. 
  1. Health
    1. By sending us your initial deposit you certify that you nor to your knowledge anyone traveling with you, if applicable, has any physical or other condition or disability that would make traveling unsafe for you or other travelers.  It is your responsibility to ensure that you have received all appropriate vaccinations.  Please consult your doctor before traveling with us and take all necessary precautions.  
    2. Medical and evacuation expenses will be your responsibility, which is why we strongly encourage you to consult with your individual insurance provider and purchase supplemental emergency medical coverage if necessary. Mojo Active Adventures reserves the right in its absolute discretion to refuse a Client the right to participate in a Program on medical grounds.   
  1. Risk
    1. Travel involves risks.  Our trips are often off the beaten path and in developing areas with transportation, communication and healthcare standards that are different from what you may expect at home.  Our trips may be physically demanding and there is a risk of serious personal injury, including permanent disability and death from accident, illness or the actions of negligence of other persons.  Medical facilities and services may not be readily accessible and may not be sophisticated.  As mentioned in Number 9, we also work with independent suppliers and third party service providers (hotels, local guides, transportation companies, airlines, tour operators) and cannot be held responsible for their actions or their failure to act. MOJO has no right or ability to control their operations and therefore makes travel arrangements for the trips on the condition that MOJO will not be liable for any act omission of any independent supplier or any unrelated third party.  The services provided by independent suppliers are subject to the laws of the place where the services are provided, and any conditions imposed by those suppliers.  The liability of the independent suppliers may be limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements.  
  1. Limitation of Liability, Release and Indemnity:
    1. The liability of Mojo Active Adventures (“the Operator”) and/or their representative is limited.  They act as agents for the Client with respect to transportation, accommodations and all other services relating to the Program.  Mojo Active Adventures, Guide/Instructor and/or their agents assume no responsibility or liability for any act, error or omission, or for any injury, loss, accident, delay or irregularity that may be occasioned by reason of any defect in any aircraft, ship, train, bus or other carrier, or through neglect or default of any subcontractor or other third party, which may be used wholly or in part of the performance of their duty to the Clients of the Program.  The passage ticket issued by the carrier is the sole contract between the Client and the carrier.  Neither Mojo Active Adventures nor Guide/Instructor and/or their agents will be responsible for loss, injury, damages or expenses to persons or property due to illness, weather, strikes, local laws, hostilities, wars, terrorist acts, acts of nature or other such causes in connection with the Program or anything beyond their reasonable control.  Mojo Active Adventures is not responsible for transportation or other program delays and changes, nor additional expenses or loss of time that may be incurred.
    2. In the event it becomes necessary or advisable for the comfort or well-being of the Client, or for any reason whatsoever, to alter the itinerary at any time, without notice to the Client, such alterations will be made without penalty to Mojo Active Adventures or Guide/Instructor.  Additional expenses, if any, shall be borne by the Client.  Baggage and personal effects are the sole responsibility of the Client at all times.  Mojo Active Adventures and Guide/Instructor reserve the right to accept or decline any person as a client at any time, or to require any Client to withdraw from the Program at their own expense when such an action is determined by Mojo Active Adventures or Guide/Instructor to be in the best interest of the Client’s health and safety, or the general welfare of the other clients.
  1. Extraordinary Circumstances and Force Majeure Incidents:
    1. If Mojo Active Adventures is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of act of God, strikes, weather, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of war or terrorism, acts or omissions of a third party or for any other cause whatsoever outside of Mojo Active Adventures’ reasonable control, Mojo Active Adventures will be under no liability whatsoever to Client and may, at its option, by written notice to you either cancel the Program or take any other action as specified in Section 4 (Cancellations).
  1. Participation Agreement, Release and Acknowledgement of Risk:
        1. In consideration of the services of Mojo Active Adventures, LLC, its owners, agents and affiliates, any independent operators, any other participants, and all other persons or entities associated with it (collectively referred to as “Mojo Active Adventures”), I hereby agree to release and discharge Mojo Active Adventures on behalf of myself, my spouse, my children, my parents, my heirs, assigns, personal representatives and estate as follows:  Although Mojo Active Adventures has gone to reasonable measures to guide our selection of appropriate programs, our pre-trip preparation and provide suitable tour operators and instruction for the duration of the program so that Participant can enjoy an activity in which she may not be skilled, I acknowledge that travel and outdoor activities entail risks, including certain risks that may be inherent to the nature of the activity. These same risks, inherent to the nature of this activity, can result in loss or damage to property, loss or damage to the Participant, including accidental injury, illness or in extreme cases, permanent trauma, disability or death. I understand and acknowledge that Mojo Active Adventures believes it is important for me to know in advance what to expect and to be informed of an activity’s inherent risks under Mojo Active Adventures’ appropriate guidance. The following describes some, but not all, of those risks:   
        2. Mojo Active Adventures participants travel and recreate in many settings where the Participant is subject to numerous risks, including, but not limited to, environmental hazards. Environmental risks and hazards include rapidly changing weather conditions, slopes, water conditions (temperatures, waves, rapids, etc.), hidden or unavoidable obstacles, animal and insect encounters and other dangers subject to sudden and extreme change without notice. Possible injuries and illness range from mild to serious conditions including, but not limited to:  hypothermia (being too cold) and hyperthermia (being too hot), insect bites, dehydration, motion sickness, altitude sickness and sunburn. 
        3. Subject to our program selection, Mojo Active Adventures activities may include, but are not limited to: hiking, mountain biking on trails and roads with variable surface conditions and traffic volume, rappelling, backpacking, canyoneering, and climbing in a wide variety of environments, including on rock, snow, and ice, whitewater rafting and kayaking, canoeing, sea kayaking, paddle sports, snorkeling, surfing, windsurfing, and swimming. 
        4. Decisions are made by Mojo Active Adventures in a wide variety of settings based on a variety of evaluations and perceived information which by their nature may be imprecise and subject to error. Participants interact with fellow participants, Mojo Active Adventures staff, the staff of independent operators and agents and members of the general public. Throughout the program, participants are responsible for their own safety. 
        5. I understand the description of the risks above is not complete and that other unknown or unanticipated risks may arise. I acknowledge that participation in these activities is purely voluntary and that participation is joined with full knowledge of the possible risks. 
        6. I certify that I am physically fit and capable of participating in the described activities and have not been advised or have reason to know of any impairment which would inhibit my ability to participate in the described activities. I certify there are no health related reasons or problems which would preclude my participation in the described activities. 
        7. I hereby voluntarily release, forever discharge, and agree to defend, indemnify and hold harmless Mojo Active Adventures from any and all claims, demands, or causes of action, which are in any way connected with my participation in these activities or use of Mojo Active Adventures’ equipment or facilities, including any such claims which allege negligent acts or omissions of Mojo Active Adventures. I certify that I have adequate insurance to cover any injury or damage I may cause or suffer while participating, or else I agree to bear the costs of such injury or damage myself. 
        8. I understand that neither Mojo Active Adventures, its employees, subsidiaries and/or affiliates, owns or operates any entity which provides goods or services for the Program including, for example, lodging facilities, transportation companies, food service providers, equipment suppliers, etc.  I hereby agree to accept responsibility for my own welfare.
        9. Should Mojo Active Adventures or anyone acting on its behalf, be required to incur attorney’s fees and costs to enforce this agreement, I agree to defend, indemnify and hold them harmless for all such fees and costs. I agree that this agreement is governed by the laws of the State of Georgia (but not including Georgia’s conflict of law rules). The laws of the State of Georgia shall be applied in any legal action relating in any way to this agreement including, but not limited to, the interpretation, validity and/or enforceability of this agreement. Any legal action resulting from my participation in any activity related to this agreement shall be brought only in the state of Georgia or superior courts of Fulton County, Georgia. In the event that any portion of this agreement is deemed invalid or unenforceable, all other portions of this agreement shall remain in full force and effect. 
  2. General Provisions:

The section headings of the clauses are for reference purposes only and shall not be used in the interpretation of the clauses to which they relate.  If any one or more provisions of this Agreement are held invalid, illegal, or unenforceable, in any respect for any reason, the remaining provisions remain valid, binding, and effective as if the invalid, illegal, or unenforceable provisions had never been contained in this Agreement.